Frequently Asked Questions

Each property is different but generally we begin taking reservations one year in advance. In order to allow property owners to set their rates and reserve dates for the next year, we cannot take reservations before this date. Once you have made a phone reservation, you will need to send your deposit immediately in order to hold that reservation.

To hold your reservation, your deposit must be received immediately following the verbal reservation. Your complete rent must be received 30 days before your check-in date.

Peak season (summer) rates apply from May through September. There is a 2-night minimum for units that do nightly rental, but on holidays the minimum is a 2-night booking.

No, not unless they are service animals. Documentation must be provided.

If you cancel after we receive your deposit and before thirty (30) days prior to your arrival, we will refund your full deposit and/or rent, less a $75 cancellation fee. If we have your deposit and you cancel within thirty (30) days of your reserved arrival date, you will forfeit your entire deposit unless we can re-rent the unit for the period you cancelled. If we have received your deposit AND rental money and you cancel within thirty (30) days prior to your reserved arrival date, you will forfeit your rental money and receive ONLY your deposit back (less a $75 cancellation fee) UNLESS we can re-rent the unit for the period you cancelled. If you booked your stay through VRBO or Airbnb, we must follow the cancellation policy specified for each property, which you agreed to when booking through their site. ALL CANCELLATIONS MUST BE IN WRITING.

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